FREQUENTLY ASKED QUESTIONS

WE SHIP WORLDWIDE

RETURNS & EXCHANGES

WE DO NOT ACCEPT RETURNS OR EXCHANGES. ALL SALES ARE FINAL.

CANCELLATIONS

PLEASE NOTE, CANCELLATIONS ARE NOT GUARANTEED. ONCE AN ORDER HAS BEEN PLACED, IT CANNOT BE MODIFIED/ADJUSTED. WE CANNOT SWITCH STYLES, COLORS, OR SIZES.

CONTACT

IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT YOUR ORDER, PLEASE CONTACT US THROUGH OUR EMAIL AT support@shoptsr.net

DAMAGED PRODUCTS

PLEASE CONTACT US IMMEDIATELY IF YOUR ITEM IS DEFECTIVE/DAMAGED. WE WILL REQUIRE VISUAL EVIDENCE OF THE GARMENT IN ORDER TO REVIEW THE DAMAGE AND TRY TO FIND A SOLUTION. IF YOUR ORDER WAS DELIVERED OVER 30 DAYS AGO, WE CANNOT ASSIST WITH A DAMAGED INQUIRY. NO EXCEPTIONS.

DEFECTS ARE AT THE DISCRETION OF TSR.

LOST/MISSING PACKAGES

IF YOUR ORDER WAS DELIVERED, TSR IS NOT LIABLE FOR ANY LOST, DAMAGED, STOLEN SHIPMENTS. THE BUYER ASSUMES ALL RESPONSIBILITY OF CLAIMS OR CORRESPONDENCE WITH THE SHIPPING CARRIER. IF YOUR ORDER WAS DELIVERED OVER 30 DAYS AGO, WE CANNOT ASSIST WITH MISSING PACKAGE INQUIRIES. NO EXCEPTIONS.

SIZING

ALL OF OUR GARMENTS FIT TRUE TO SIZE.

CARE

WE RECOMMEND WASHING ALL OF OUR GARMENTS WITH COLD WATER, INSIDE OUT & AIR DRYING OR DRY CLEANING THEM.